Privacy Policy for Health By Hands
Last updated: April 2026
1. Who We Are
Health By Hands is a professional massage therapy service based in Brighton, operated by Jack. Our website address is healthbyhandsmassage.co.uk. You can contact us at any time via the contact page on our website.
2. What Information We Collect
We collect the following personal information when you book an appointment or complete our intake form:
Your full name, date of birth, contact number, email address, GP details, and relevant health and medical information necessary to provide safe treatment.
3. How We Use Your Information
We use your personal information to provide massage therapy treatments safely and effectively, to contact you regarding your appointments, and to maintain accurate client records.
We do not use your information for marketing purposes without your explicit consent.
4. How We Store Your Information
Your information is stored securely and is only accessible by Jack at Health By Hands. We use reputable third party booking and form software to store client data securely. We do not store payment card details.
5. How Long We Keep Your Information
We keep client records for a minimum of 7 years in line with standard practice guidelines. After this period your data will be securely deleted.
6. Sharing Your Information
We do not sell, trade, or share your personal information with third parties. Your information will only be disclosed if required by law.
7. Your Rights Under GDPR
Under the General Data Protection Regulation you have the right to:
Request access to the personal data we hold about you. Request that we correct any inaccurate data. Request that we delete your personal data. Object to how we process your data. Request that we restrict processing of your data.
To exercise any of these rights please get in touch directly via our contact page and we will respond within 30 days.
8. Cookies
Our website may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings at any time.
9. Third Party Services
We use third party services including Acuity Scheduling for bookings and WordPress for our website. These services have their own privacy policies which we encourage you to review.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.
11. Contact
If you have any questions about this privacy policy or how we handle your data please get in touch via the contact page on our website.